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Delivery Information
Standard Delivery Information:
- Our standard delivery charge is £4.99.
- We offer free of charge delivery on orders over £100.
- If you're ordering tester only products (Dulux Colour Tester or Dulux Peel & Stick Sample), they will be shipped via Royal Mail at a reduced delivery charge of £1.50.
- Tester Products qualify for free delivery when you order 3 or more items.
- Dulux Tester Bundle Orders: also enjoy free delivery.
For Dulux Colour Tester and Peel & Stick Sample Only Orders:
Unfortunately, we are unable to deliver these products to the Channel Isles yet.
Please note that if you purchase 4 or more testers in a single order, these may be dispatched by Royal Mail in multiple deliveries. If you don't receive your full order of testers within 5 working days, please contact our Dulux Customer Care Centre at 0333 222 76 76 (local rate number, call charges apply) or email us at duluxcare@akzonobel.com.
Royal Mail 2nd Class aims to delivery in two to three working days.
For more information please visit Royal Mail 2nd Class post | Royal Mail
For Orders Containing Full Can Paint and/or Accessories:
Unfortunately, we are unable to deliver to addresses in the Republic of Ireland, Northern Ireland, or to addresses outside of Great Britain mainland. This includes the Isle of Scilly, Isle of Man, Shetland Island, Isle of Wight, Orkney Islands, the Scottish Isles, the Channel Isles, and selected Scottish Highland postcodes.
While we endeavour to deliver your order within the specified delivery time, please note that the dates we provide for product delivery are approximate, and we cannot be held responsible for any losses, costs, damages, charges, or expenses resulting from any delays.
We recommend keeping your receipt, which can be found on your Order Confirmation email, or the order invoice included with your delivery. You'll need it as proof of purchase in the event of any after-sales inquiries.
Working days are defined as Monday to Friday, from 9 am to 5 pm, excluding Saturdays, Sundays, and Bank Holidays. If you haven't received your order within 5 working days of your order dispatch email, please contact our Dulux Customer Care Centre at 0333 222 76 76 (local rate number, call charges apply) or email us at duluxcare@akzonobel.com.
Delivery Arrangements:
Your order will be fulfilled by the estimated delivery date provided in the Dispatch Confirmation unless an event outside our control occurs. If we're unable to meet the estimated delivery date due to such an event, we will contact you with a revised estimated delivery date.
Deliveries will be handled by our carrier, FedEx. Who will provide further tracking information once dispatched.
Deliveries require a signature for confirmation of receipt, and we recommend carefully inspecting the products before signing. Delivery is considered complete when the products are delivered to the address you specified. For more information, please visit Receiving a package | FedEx United Kingdom
For more assistance regarding your delivery, please contact our Dulux Customer Care Centre at 0333 222 76 76 (local rate number, call charges apply) or email us at duluxcare@akzonobel.com.
For more information on order cancellation and returns, please visit Refunds and Cancellations | Dulux
