What is the Dulux Promise?
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Dulux Weathershield Promise
Our promise to you: If there’s any weather damage in the form of peeling, flaking or mould growth within the paint film while you’re living in your home, we will return the value of a replacement Weathershield product to you.
Home is where life happens, and by caring for the exterior of your home, you protect what’s inside it, too. That’s why Dulux has formulated a vast selection of exterior paints that protect against damage from the elements, such as water damage, mould growth, flaking paint and more.
As we believe so strongly in the quality and longevity of our products, we offer the Dulux Weathershield promise for as long as you live in your home. All you need to do is register and use qualifying product within six months of purchase.
Dulux Weathershield Promise
If you experience any issues with flaking, peeling or mould staining for as long as you live in your home, then we’ll return the full value of the product to you, so long as you qualify for it.
The process of qualifying for the Weathershield Promise is simple:
Purchase: Pick up the perfect Dulux Weathershield Masonry paints from our qualifying range, which is clearly labelled with Weathershield Promise on the tin.
Prepare, paint and share: Ensure that you carefully follow the advice on the Dulux Weathershield label when it comes to preparing and painting your walls and exterior surfaces – including when you need to use Weathershield Undercoats and Primers before your topcoat. It’s important to take clear photos of your walls before and after you have painted them.
Register: After you’ve transformed your exteriors with our paints, you’ll need to register by emailing weathershieldpromise@akzonobel.com within six months of your purchase to benefit from the Dulux Weathershield Promise.
Please include the following details in the email:
A clear copy of your receipt or invoice showing the details of the qualifying product that you have purchased, the date of purchase and the price paid for the qualifying product
Provide details of the retailer or reseller where you purchased the qualifying product, the date on which you purchased the qualifying product and the price you paid for the qualifying product
Provide details of the address at which the qualifying product has been applied
A photograph of the wall that you will use the qualifying product on, prepared properly in accordance with the instructions provided on the back of the pack of the qualifying product
A photograph of the wall painted with the qualifying product
The science and technology behind the Weathershield paint
Dulux Weathershield masonry paint has a unique high-performance acrylic resin, which resists peeling and flaking so that your paint looks fresh for years to come. Our paints also feature an advanced slow-releasing biocide that actively resists unsightly and damaging mould staining. The Weathershield range’s quick-drying formulation means it’ll be waterproof in just 30 minutes, so you can paint with confidence knowing that your paint won’t run off the walls. For guaranteed results, it is recommended to undertake your exterior transformation project on a dry day when the temperature is above 10 degrees Celsius.
After extensive testing of our paint under the harshest of weather conditions, our confidence in the superior formulation of Weathershield paints allows us to now offer a Lifetime Guarantee against peeling, flaking and mould staining.
What is the Weathershield Promise?
We understand the joy and importance of your home looking its best from the inside to its exteriors, and that’s why we’ve worked hard to create a selection of paints in an array of stunning hues that’ll keep your home pristine and protected, whatever the weather. Founded in 1931, we’ve always strived to provide quality products for homes around the world, and our expertise means that we can confidently provide a Dulux Weathershield Promise against weather damage of peeling, flaking and blistering for as long as you live in your house. The range has been created to provide a tough, hard-wearing and long-lasting finish that provides protection for your home come rain or shine.
All you need to do is stock up on our selection of exterior weatherproof paints, and register on our portal to enjoy our Dulux Promise. Explore our exterior makeover inspiration page for bright ideas and helpful advice for decorating your home’s exteriors.